Old Tollgate Hotel & Restaurant
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Bramber • Steyning • West Sussex • England
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© Old Tollgate Hotel 2012 • Registered in England 1161846 • Registered Office: Old Tollgate Hotel • The Street • Bramber • Steyning • West Sussex • England • BN44 3WE
BEST WESTERN
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Official Ratings, Reviews & Awards
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Here at the BEST WESTERN Old Tollgate we are continually trying to improve the standards
of service and facilities we offer to our guests. To help us achieve this we always
welcome feedback from our customers which we appreciate may be good or bad. This
allows us to identify where we are getting things right and where we need to improve
with additional investment and training.
In addition to the valuable feedback we also
allow the nationally recognised accommodation rating organisations to assess us regularly
to ensure that we continue to meet the required standards of a quality 3 Star Hotel.
These include The AA and Enjoy England who share identical quality standards as the
UK tourist authorities such as Visit Britain, Visit Scotland and Visit Wales.
Merit
score
AA inspectors supplement their reports with an additional quality assessment
of all facilities, services and hospitality offered by the hotel. This wider ranging
assessment results in an overall merit score, shown as a percentage next to the star
rating. To gain AA recognition, a hotel must achieve a minimum quality score of 50%
-
Enjoy England
The Quality
Rose is the mark of England's official, nationwide quality assessment scheme.
Similar
to The AA the Enjoy England team of professional assessors visit The Old Tollgate
every year, carrying out a routine day visit or an overnight stay. On these occasions
they book in, as you would, as a normal guest and test all the facilities and services.
A quality score is awarded for every aspect of the experience including the comfort
of the bed, the quality of the breakfast and dinner, the warmth of welcome and most
importantly the cleanliness.
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Location & Travel
|
Shoreham by Sea |
4.7 miles |
|
Worthing |
9.4 miles |
|
Brighton & Hove |
10.8 miles |
|
Pulborough |
12.7 miles |
78%
78%
Breakfast Award
The Old Tollgate recognises how the breakfast experience forms a massive
part of the overall experience for our overnight guests. To ensure we deliver the
best possible breakfast experience we have chosen to be assessed by Visit England
and are proud to have been awarded their Breakfast Award.
This is awarded to hotels
that offer their guests a quality breakfast, service and hospitality exceeding the
normal expectations of their star rating, enabling visitors to identify accommodation
where chefs and staff have gone the extra mile to ensure breakfast surpasses normal
standards. Particular care and attention has to be given to the preparation, quality,
choice and service, as well as the utilisation of locally sourced produce.
There are many online booking providers who also offer guest satisfaction ratings for customers to examine before deciding which hotel to book. To give you the most accurate picture of how our previous guests have rated us, here are the current results from those booking providers who have received the highest number of satisfaction surveys from our customers.
Best Western Hotels
8.89 out of 10
From 328 reviews
Booking.com
8.6 out of 10
From the last 79 reviews
LateRooms.com
5 out of 6
From the last 21 reviews
Guest Satisfaction Surveys
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